Thank you for banking with UOB.
We strive to provide the best level of service to our customers and your opinion matters.
We appreciate if you could take just 3 minutes to tell us about your recent experience contacting our contact centre.
We assure you that all information provided will be kept confidential.
If you have any queries about the survey, please email us at customersurvey@uob.com.my
Share your views about your UOB experience with us in just three minutes.
Survey Code (from your text message/ NRIC or Passport (Last 4 characters))
Note: Please only indicate last 4 digit NRIC/ passport
Question 1 of 7
Based on your most recent experience when contacting our Contact Centre, how likely is it that you would recommend UOB to your family or friends?
Question 2 of 7
What are the reasons for your rating? (Please select all that apply)
Question 3 of 7
Considering all your experiences when contacting our Contact Centre, how would you rate your overall satisfaction with UOB?.
Question 4 of 7
How satisfied were you with the Customer Service Officer who assisted you?
Question 5 of 7
Did the Customer Service Officer address your queries within the same call?
Question 6 of 7
Was it easy for you to find information and perform transactions using the UOB Phone Banking system?
Question 7 of 7
Please share with us what you like about your recent experience or areas in which we can do better.
(Please do not enter any confidential information in your comments such as an account number, PIN, password, etc)
