Survey | Contact Centre

Introduction Section
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Introduction Section

Thank you for banking with UOB.

We strive to provide the best level of service to our customers and your opinion matters.

We appreciate if you could take just 3 minutes to tell us about your recent experience contacting our contact centre.

We assure you that all information provided will be kept confidential.

If you have any queries about the survey, please email us at customersurvey@uob.com.my

Share your views about your UOB experience with us in just three minutes.

Survey Code
(from your text message/ NRIC or Passport (Last 4 characters))

Note: Please only indicate last 4 digit NRIC/ passport

Question 1 of 5

Based on your most recent Contact Centre service resolution experience, how likely is it that you would recommend UOB to your family or friends?<br><br>(<strong>0-6: Not at all likely to recommend, 7-8: Undecided, 9-10: Extremely likely to recommend</strong>)

Question 2 of 5

What are the reasons for your rating? (Please select all that apply)

Ability of staff to provide solutions

Ability of staff to communicate clearly

Courtesy and respect by staff

Staff's knowledge on products and services

Timely follow up by staff

Others:

Question 3 of 5

Considering all your experiences when contacting our Contact Centre, how would you rate your overall satisfaction with UOB?.

Not at all likely Extremely likely

Question 4 of 5

How satisfied were you with the Customer Service Officer who assisted you?

Not at all likely Extremely likely

Question 5 of 5

Please share with us what you like about your recent experience or areas in which we can do better.

(Please do not enter any confidential information in your comments such as an account number, PIN, password, etc)

referenceNumber

Form ID

UUID

UID